Yes. Because our property is a dedicated long-stay rental facility, a deposit is required to secure all bookings. Deposits must be paid within 7 days, or the booking may be automatically cancelled. Final payments for all ski season bookings are due by 60 days before check-in. For booking requests which are placed within 67 days before check-in, the full payment is required within 7 days in order to secure your booking.

No. We are not able to provide refunds for any payments. For this reason, we strongly recommend that you take out a travel insurance plan which includes cancellation before departure.

No, we are very sorry but this is not possible. We are happy to provide billing documentation to assist with your travel insurance claim.

Credit card payments are possible, but incur a levy of 5 to 6 percent.

In order to provide the best possible value, we provide cash-discounted rates and request that payments are made by bank transfer. (Bank transfer fees must be paid by the guest.) This is due to the very high credit card fees incurred for Japanese businesses.

For convenience, we allow deposit payment with no credit card levy. However, the levy will be incurred if the remaining 80% balance is paid by credit card.

For small bookings, it may be better value to pay the 5-6% credit card levy than to pay for a telegraphic transfer. Please inquire in this case.

All rates shown on the website are cash discounted.

Yes, during the ski season, all apartment stay check-in and check-out are restricted to Wednesday and Saturday. The minimum stay is 7 nights, and 10, 11, or 14 night stays are possible depending on if you arrive and depart on Wednesday or Saturday.

Our new free-standing 5 BR chalet does not have check-in/check-out day restrictions and is available for shorter stays.

On occasion, we may have availability for 3 or 4 night stays, however, this is the exception rather than the norm. All short stay winter availability is shown on our availability chart as “3” or “4” nights.

In the summer season, we have a basic minimum stay of 2 nights. Please inquire by e-mail for 1 night availability.

In many cases, we will be able to offer the room, but due to restrictions, our staff must confirm the booking manually. In some cases, the room has been requested by another guest, but not yet confirmed. In this case, you will be waitlisted for the room. Please e-mail to info@freshpowder.com to inquire for these periods.

We endeavour to reply to all reservation inquiries within two working days. Please be aware that our reservation office is closed most weekends and Japanese national holidays, so it may not be possible to reply until the following business day.

Inquiries by telephone are available most business days, from 9:00 am through 5:00 pm Japan time. We ask your kind understanding that telephone inquiries may not be available every day. Please call +81-167-23-4738 for inquiries.

In many cases, available rooms may be secured instantly by online booking. Please note that all instant online bookings must comply with booking conditions, including restrictions for check in and check out dates. For other inquiries, please e-mail info@freshpowder.com and they will be answered in the order received.

Because of the large number of international guests, our peak seasons begin to heavily book out from 11 months in advance. (Most international airfares are available from 11 months in advance.) In order to avoid disappointment, we recommend booking as early as possible.

Yes, in order to add convenience and value to your travels, we are happy to offer a complimentary pre-booking service. All pre-booked services must be paid in advance.

No, we can only arrange domestic ground services within Hokkaido. Please see our Getting to Furano section for details on airline service. Almost all of the airlines have an automated online booking service.