Fresh Powder Accommodation Terms and Conditions


A minimum deposit of 20% of the overall package price (Japanese Yen) is required within 7 days of the confirmation of the booking. This deposit should be made via credit card payment over the internet or an electronic transfer, as agreed at the time of the booking. A further deposit may be required for bookings falling over the Christmas period or otherwise stated.


Balance is due in full 60 days prior to arrival. Bookings made within this period must be fully paid upon confirmation.

Cancellation & refunds

Cancellations must be received in writing. A cancellation made out of 60 days will incur a loss of deposit. A cancellation made within 60 days before arrival will incur a 100% cancellation fee of the total booking amount.

Any refunds due cannot be processed until suppliers have returned the relevant funds to Japan Fresh Powder. Insurance covering cancellation is strongly advised as some cancellation penalties are strict. Refunds will not be given on unused vouchers for accommodation, transfers and ski passes.


Must be received in writing. A minimum amendment fee of ¥5000 per change to confirmed arrangements. Within 60 days of arrival the cancellation conditions will apply in full.

Exchange Rates

Costs are subject to change until Japan Fresh Powder receives full payment based on the current rate of exchange in its offices. Once full payment, including any quoted surcharge has been received prices are guaranteed.

Not included in cost of holidays or services

Cost of passports, and visas where required, items not specified as being included, airport taxes where applicable, international telephone calls, food, ski or equipment hire, lift passes (unless stated) and any other item of a personal nature. The only Transportation that will be provided is between Japan Fresh Powder, Niseko-Hirafu bus terminal and Kutchan Railway station to Niseko Fresh Powder Apartments on days of arrival and departure and from Furano railway station to Furano Fresh Powder Apartments.


All prices quoted for accommodation are based on current rates in Japanese Yen, (including foreign exchange rates) and accordingly are subject to change without notice.

Acceptance of Bookings

Bookings are accepted subject to the services or accommodation applied for being available. Japan Fresh Powder and/or its agents reserve the right, without notice, to modify, cancel or withdraw any or the arrangements and in this event the full amounts paid will be returned to the customer, and upon rendering the same, all liability of Japan Fresh Powder and/or its agents in respect thereof shall cease. Japan Fresh Powder and/or its agents reserve the right to decline to accept or retain any person as a member of any party at any time.


Japan Fresh Powder accepts no responsibility for customer’s transportation to and from Hirafu and Japan Fresh Powder other than that stipulated in "Not included in cost of holidays or services". No refunds of accommodation or any other related services will be given if the customers are unable to arrive on the day of predetermined booking including travel being impaired by weather conditions and like wise Japan Fresh Powder and/or its agents will not be responsible for providing additional accommodation in the event that customers are prevented from leaving Niseko-Hirafu and/or Furano due unforeseen circumstances including weather.

Passports and Visas

It is your responsibility to arrange all necessary passports and visas. Japanese visa requirements vary greatly for individual countries. Visit the Japanese consulate in your country for more information.


It is strongly advisable for everyone undertaking these tours and services to insure themselves against medical expenses, personal accident, loss of deposit and cancellation fees, and also their baggage against damage, loss, theft, etc.

Snow Conditions

Average snowfall statistics indicated within any advertising material from Japan Fresh Powder and/or its agents are to the best of our knowledge and are correct at the time of press. It should be understood that Japan Fresh Powder cannot under any circumstances be held responsible for snow conditions. No accommodation booking can be cancelled, altered or amended on the basis of weather conditions.

Information Packages

Please note that maps/timetables and other information provided to assist Japan Fresh Powder customers in making their stay more comfortable may not be to scale or accurate and are provided only as a guide to Japan Fresh Powder customers. Information is a guide only to help them and that the information is accurate to the best of our knowledge however Japan Fresh Powder cannot be held liable if the information is inaccurate. The information provided is accurate to the best of our knowledge, however Japan Fresh Powder accepts no responsibility for the accuracy of the information provided.

Web site Accuracy

Whilst every effort is made on the accuracy of this web site, Japan Fresh Powder cannot be held responsible for any errors or omissions occurring in the production or changes to accommodation facilities or amenities as specified, Care will be taken however, to insure that you are updated on any major changes that could affect the enjoyment of your holiday.

Photographs supplied by the construction company, decoration, fixtures and fittings may vary from those shown within this brochure/website.


Meals are NOT included, Japan Fresh Powder is a self catering style of accommodation

Life Passes

Lift passes are NOT always included in the accommodation price however the Japan Fresh Powder Team will be on hand to provide assistance in purchasing lift passes.

In the case that Japan Fresh Powder does provide lift passes as part of a package no refunds can be given for any unused days on lift passes or should the days not be fully utilised. Japan Fresh Powder accepts no responsibility related to lift passes or lift operations.

Property Damage

The renter of any Japan Fresh Powder accepts responsibility and will incur all costs for replacement or repair of any damage incurred to any facet of the Japan Fresh Powder or Property by the renter or anybody in the renter’s party or duty of care outside of normal wear and tear.

No-Smoking policy

Japan Fresh Powder maintains a "NO SMOKING POLICY" within its building. Japan Fresh Powder reserves the right to evict from the building any person or party not adhering to this policy without a refund for remaining days.


Japan Fresh Powder shall not be liable for any injury, damage, loss, accident, delay or irregularity that may be caused to person or property however caused or arising, during any tour under its management, sponsorship, procurement or otherwise, not withstanding that the Company's principal may be a foreign Company, corporation or person. So far as the Company shall not be acting as such Booking Agent it shall be deemed to be acting as Agent for the person making the booking. It is the responsibility of the customer to ensure that they are in possession of the proper travel documents and that they are in compliance with the current government and Transportation companies' regulations. The right is reserved to modify the itinerary in any way considered necessary or desirable or to change any reservation, and/or means of conveyance, without notice and for any reason whatsoever and without allowance or refund but the extra cost, if any, resulting there from must be paid by the customer.

The right is also reserved to cancel or withdraw any tour, or any booking made for a customer, or to decline to accept or retain any person as a member of a tour for any reason whatsoever. No refunds can be made in respect of accommodation and lift passes not utilized and under no circumstances can refunds be made for tours and sightseeing excursions not undertaken. The issuance and acceptance of receipts, tickets, vouchers coupons or exchange orders shall be deemed consent to the above conditions.

Japan Fresh Powder Co. Ltd.
Address: 14-26 Kitanomine, Furano City
Hokkaido, Japan 076-0034
Telephone: 0167-23-4738 (from within Japan)
+81-167-23-4738 (from overseas)
E-mail: info@freshpowder.com
Web: www.freshpowder.com
General Enquiries / Reservations
E-mail: info@freshpowder.com
Telephone: 0167-23-4738 (from within Japan)
+81-167-23-4738 (from overseas)
General Office Hours 09:00 - 17:00 JST
* Telephone enquiries may be unavailable subject to business conditions.
Emergency Contact
Staff Mobile #1: 090-6212-6913 (from within Japan)
+81-167-23-4738 (from overseas)
Staff Mobile #2: 080-4044-0265 (from within Japan)
+81-80-4044-0265 (from overseas)
MapCode (For Japanese Car Navigation Systems)
Furano Fresh Powder Apartments MapCode: 450 028 802
Geographic Coordinates (For Google Maps, etc.)
Furano Fresh Powder Apartments Geographic Coordinates: 43.343028, 142.360569
43°20'34.9"N 142°21'38.0"E